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About The Role

Director of Service Transformation 

Employer - Kids 

Location – Remote work involving regular travel within England

Salary - c.£70,000

Hours -36 hours per week (Flexible hours considered)

At Kids, we're midway through an ambitious five-year strategy aimed at enhancing, expanding, and innovating our family support services. Working hand in hand with disabled children and young people, we're advocating for systemic reform while seeking sustainable methods to deliver our services. Our remarkable team is already co-creating new services, leveraging digital platforms, and devising creative solutions to meet families' urgent practical and emotional needs. You'll lead efforts to uphold our exceptional service quality, driving the development of innovative support models that cater to families' evolving needs and can be financially sustained.

As our Director of Service Transformation, you will lead the exciting next phase of transforming our charity’s services to reach more disabled children, young people and their families. You will be responsible for sourcing and delivering contracts and partnerships essential for the charity’s sustainability by advancing our digital outreach and nurturing new partnerships and securing sustainable funds for innovative models of support. 

What you will be doing as the Director of Service Transformation:

  • Lead and execute services strategies and plans that extend and transform the impact and financial sustainability of the charity’s services and support for disabled children, young people and their families. 
  • Lead the design, development and sales of innovative new service models and the scaling of existing services.  
  • Work closely with the other executive directors and leadership team to achieve the generation of an annual financial surplus to reinvest in Kids. 
  • Ensure the quality and safe delivery of all Kids’ services. 
  • Ensure effective budget management underpins service development and delivery.  Ensure contracts and tenders are commercially negotiated and regularly monitored. Work with colleagues to identify and achieve necessary margins on contracts and projects for financial sustainability. 
  • Inspire and lead a high performing services team; support colleagues to test, learn and adapt as the charity evolves and transforms its digital and in-person support offer.
  • Be an inspiring, visible and collegiate leader and team player who works across team boundaries to help drive organisational change and nurture colleagues’ ability to perform at their best. 
  • Model and lead effective communications with all colleagues that bring to life the charity’s values and behaviours. Support colleagues to ensure Diversity, Equity and Inclusion principles and practice are evidenced in service design and delivery. 
  • Act as an ambassador for Kids on key platforms, carrying out media work as required; promote the charity’s products, services and work; and draw from services expertise to influence public policy and legislation relevant to disabled children and their families. 

Essential Criteria – Demonstrated history of leadership in service provision, service evolution, or change management; adeptness in fostering relationships and/or experience in business development/sales.

Are you a proven leader with a passion for the power of practical support to unlock potential and transform lives? Are you a change-maker who will relish the challenge of finding a sustainable path to deliver fantastic frontline services?  

Is this you? If so, get in touch and talk to us about being our next Director of Service Transformation. 

About You

The Good stuff/Benefits

  • Join a company that truly cares about your wellbeing
  • Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
  • Option to buy an additional 5 days holiday.
  • Enjoy your entitlement to Bank Holidays.
  • We've got your back with Maternity and Paternity Pay.
  • Rest easy knowing you're covered with our Death in Service plan.
  • Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
  • Achieve work-life harmony with flexible hours tailored to your needs.
  • Unlock exclusive discounts at hundreds of online retailers through our employee benefits portal.
  • Spread the word and reap the rewards with our enticing "Recommend a Friend" scheme.
  • Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
  • Take care of yourself with Company Sick Pay which you are entitled to from your first day.
  • 5 days of paid family/carers leave.
  • Salary sacrifice schemes available
  • Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
  • Expand your horizons with Kids online learning platforms, offering a wealth of professional courses for your personal and career development.
  • Apprenticeship programmes available for employees
  • Benefit from a colleague engagement programme enabling your voice to be heard.
  • Lean on us during difficult times with Bereavement Leave.

Our Mission & Strategy

We’re here for children and young people with special education needs and disabilities, young carers and families. We’re on a mission to create a world where all kinds of children and young people have all kinds of opportunities. We create life-changing opportunities by providing a wide range of support. Together, we’ll empower disabled children to stand up for their rights.

Childhood should be a joyful time. But some children and young people living with special educational needs and disabilities are defined by what they cannot do.  That’s wrong.

Every child should have an equal opportunity to play, learn, grow and thrive.

Because when the world says we can’t, Kids say we can.

Our strategic plan will enable us to reach 120,000 disabled young people and their families, every year, by 2027. 

We welcome applications from individuals with disabilities or those who have personal experience with disability. Our goal is to create an environment where everyone feels valued and supported. We are dedicated to making our recruitment process accessible to all, and we are committed to making reasonable adjustments to accommodate the needs of disabled candidates and colleagues. For example, we ensure that our job advertisements are easily accessible, and upon request, we provide application forms in alternative formats, such as large print.

At Kids, we actively encourage individuals with disabilities to apply for positions by guaranteeing an interview to any disabled person who meets the job requirements outlined in the person specification. We understand that everyone may need different levels of support, so if required, assistance is available to help applicants complete their application forms. Our dedicated in-house Careers team is here to discuss the support options we can offer to ensure everyone has an equal opportunity to succeed.

We deeply value the safety and wellbeing of all individuals who interact with our services. Our staff members receive comprehensive training to recognise and address safeguarding concerns. We work closely with families and other organisations to take every reasonable measure to minimise the risk of harm to children, young people, and adults.

To uphold our commitment to inclusivity, we adhere to rigorous safer recruitment and selection procedures. We foster a culture of inclusivity and transparency, where any concerns regarding our personnel can be raised and addressed promptly and appropriately. By identifying and addressing concerning, problematic, or inappropriate behaviour early on, our aim is to create a safe and supportive environment for all.

Please be aware that our Safer Recruitment procedures include conducting a DBS check and a Colleague Suitability Declaration where applicable. We understand the importance of ensuring the safety of vulnerable individuals, and being listed on either of these Barred Lists prohibits individuals from legally working, applying for work, or volunteering in Regulated Activity involving children and/or adults.

Equality, Diversity, and Inclusion are fundamental principles that guide everything we do at Kids. We are committed to creating a diverse and inclusive workplace where everyone feels respected and valued. We strive to ensure that all members of the Kids team have equal access to employment opportunities, promotions, and professional development. Our commitment to inclusivity is embedded in our business planning, organisational structures, values and the personal development plans of all staff members. We believe that by embracing diversity and promoting inclusion, we can create a stronger and more vibrant community for everyone,